ace360 Support: Media and Press Contacts

The Dhaka-based team responds quickly to common questions; ace360 Support page has live-chat, email-support, and phone-support all in one place

For press notes, brand assets, and executive bios, use this page. If you have questions about bKash, Nagad, and Rocket, the support team will review separately

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Find press contact in 1 minute

There is a separate channel for press and media requests; general replies arrive within 2 hours, and for urgent requests the Dhaka team reviews first

Live Chat

For quick questions, live-chat works well; responses are available from 8:00 to 22:00, and sending a screenshot makes it faster

Email Support

For detailed media notes, coverage requests, or interviews, use email-support; usually a response within one business day

Phone Support

For urgent verification, phone-support works; in a short call, the core information can be gathered in 35 minutes

Media Resources arranged in 3 parts

The press team keeps everything on one page, so you don't waste time looking for files

Resources	Status	Details
Press Kit	Available	Logo, Screenshots, and Short Bio together
Brand Asset	Available	Different sizes available for web and print
Executive Bio	Available	Short profile, title, and work summary since 2017

Two clear paths for general contact

Not press, but if you have work questions, start with this section; local users usually ask about bKash, Nagad, and Rocket here

User Support

Security Questions

Account verification, device swap, or suspicious messages; notify the support team; the same rules apply outside Dhaka as well

4 quick facts about ace360 Support

99.7%

Uptime

64,103

Reviews

135,838

Active Users

4.3/5

Average Rating

Reach the support team in 3 steps

Step 1: Define the issue

First distinguish between press, account, or app issues; this speeds up the response

Step 2: Send the correct channel

Live chat, email, or phone—pick whichever works; sending a screenshot helps the Dhaka team

Step 3: Verify the answer

Use the same ticket number in follow-ups; once the information is correct, you don't need to repeat it

Three common questions about media coverage

How long does it take to get a media note response?

For general requests, a preliminary reply arrives within 2 hours; for urgent press matters, use both email and phone

Are brand assets available in different formats?

Yes, both web and print formats are available; if needed, the Dhaka team will send PNG and high-res JPEG

Does ace360 Support also handle common user questions?

Also, that often provides the fastest solution; login, app, and payment-related questions may also come here

Get the ace360 App now

If you need help, having the app makes it easier; ace360 Support, ace360 Contact, and ace360 Help are all accessible quickly from the app

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Lastly, using ace360 Support reduces questions; download the APK now to log in, and contact directly if needed